Refund Policy
Effective date:
This Refund Policy applies to orders placed through the Qahwah House mobile app, operated by Divpos LLC.
Order Issues
If your order is incorrect, incomplete, or unsatisfactory in any way, please contact us within 24 hours of pickup. We will investigate the issue and, where appropriate, provide a refund or replacement.
How to Request a Refund
Email info@divpos.com or call +1 (313) 213-8041 with your order number and a brief description of the issue. Photos may be requested for damaged or incorrect items.
Refund Processing
Approved refunds are issued back to the original payment method within 5–10 business days. Final refund posting time depends on your bank or card issuer.
Cancellations
Orders can be cancelled before they enter preparation. Once an order has been started by our team, it cannot be cancelled. Contact customer support immediately if you need to cancel.
Non-Refundable
Items purchased through gift cards or redeemed with promotional credits or loyalty points may be non-refundable.